Shipping policy

Shipping Policy

We ship worldwide from our fulfillment center. Here's everything you need to know about getting your Rootd grounding sheet delivered.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You'll receive a confirmation email with tracking information once your order ships.

Estimated Delivery Times

Destination	Estimated Delivery
United States	7–10 business days
Canada	10–14 business days
Europe	10–18 business days
Australia / New Zealand	12–20 business days
Rest of World	14–25 business days

Delivery times are estimates, not guarantees. Actual delivery may vary due to carrier delays, customs processing, weather, or other factors outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.

International Orders — Duties & Taxes

For orders outside the United States, you are responsible for any import duties, taxes, or customs fees charged by your country.

These fees are collected by your local customs authority at delivery—not by Rootd. We have no control over these charges and cannot predict their amount.

Tips for international customers:

Check your country's import regulations before ordering
Duties are typically based on the declared product value
Refusing delivery due to unexpected fees does not qualify for a refund

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Tracking updates may take 24–48 hours to appear after shipment.

If tracking hasn't updated in 7+ days, contact us at support@rootdshop.com and we'll investigate.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

Check the tracking information for updates
Contact your local carrier or customs office
Reach out to us at support@rootdshop.com

We'll work with the carrier to locate your package. If it's confirmed lost, we'll send a replacement or issue a refund.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error after placing your order, contact us immediately at support@rootdshop.com. We'll do our best to update it before shipment, but cannot guarantee changes once the order is processing.

P.O. Boxes

We can ship to P.O. boxes, but delivery times may be longer.

Questions?

Last updated: March 2026